Engineering @ Quip
Our engineering team is made up of makers, thinkers, and visionaries who love building a product that changes the way teams work across every industry. We also really love puns.
Let’s be work friends
“Our team is pretty small still, and we have a lot of big, new things to do. We’re building fundamental pieces of the product from the ground up. We’re not just maintaining something that’s already as successful and it’s going to be. Quip can’t live out its vision unless we make it a hundred times better.” Daniel Jackoway Engineer
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“We've been really good about not adding overhead to engineers lives. We don't have a lot of meetings, a lot of bureaucracy.” Shrey Banga Engineering
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“Quip is an incredible place to work if you’re a parent.” Patrick LinehanEngineer
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Software Engineer
Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: a software engineering generalist who’s passionate and cares deeply about product development.
At Quip, our engineers are always learning new things — we all work cross-platform and full-stack. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C. Every engineer works on exciting, meaningful projects that impact our technical and product strategy.
We work closely with Product Managers and Designers to define new features, and help map the future of Quip. We’re building the next generation of products leveraging frameworks, such as React, and tackling complex problems related to large-scale backend infrastructure and mobile platforms. We’re building a team of talented, thoughtful people who will work together to build an enduring company that will change the way teams work together.
What we look for
- Extraordinary software engineering talent
- Knowledge of Python, Objective-C, Javascript, SQL, C++, Java, or the ability to learn them quickly
- Experience with web applications, databases, distributed systems, or mobile development is a plus
- Passion for learning and working with others to improve yourself, the team, the product, the company
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Software Engineer, New Grad
Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: a software engineering generalist who’s passionate and cares deeply about product development.
At Quip, our engineers are always learning new things — we all work cross-platform and full-stack. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C. Every engineer works on exciting, meaningful projects that impact our technical and product strategy.
We work closely with Product Managers and Designers to define new features, and help map the future of Quip. We’re building the next generation of products leveraging frameworks, such as React, and tackling complex problems related to large-scale backend infrastructure and mobile platforms. We’re building a team of talented, thoughtful people who will work together to build an enduring company that will change the way teams work together.
What we look for
- BS and/or MS degree in computer science, math, or a related technical field
- Knowledge of Python, Objective-C, Javascript, SQL, C++, Java, or the ability to learn them quickly
- Experience with web applications, databases, distributed systems, or mobile development is a plus
- Passion for learning and working with others to improve yourself, the team, the product, the company
- Bonus: Past relevant tech internship experience
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Software Engineer, Summer 2019 Intern
Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: a software engineering intern who’s passionate and cares deeply about product development.
At Quip, every engineer works on exciting, meaningful projects that impact our technical and product strategy. We work closely with Product Managers and Designers to define new features, and help map the future of Quip. Our engineers are always learning new things — we all work cross-platform and full-stack. We’re building the next generation of products leveraging frameworks, such as React, and tackling complex problems related to large-scale backend infrastructure and mobile platforms. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C.
We’re building a team of talented, thoughtful people who will work together to build an enduring company that will change the way teams work together.
What we look for
- Enrolled in 3rd year/junior year or higher at a college/university or any year at a graduate school
- Working towards a BS or MS in Computer Science, Electrical Engineering or related technical field
- Knowledge of Python, Objective-C, Javascript, SQL, C++, Java, or the ability to learn them quickly
- Experience with web applications, databases, distributed systems, or mobile development a plus
- Passion for learning and working with others to improve yourself, the team, the product, the company
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Senior Technical Recruiter
At Quip, we strive to build a new class of productivity tool that every person at every company enjoys using every single day. Recruiting plays a crucial part in achieving this goal as we identify, recruit and hire the best talent in the market with a strong focus on diversity and transparency.
As a Senior Technical Recruiter, you’ll be responsible for filling our technical roles, such as Software Engineers, Site Reliability Engineers, Data Scientists, Product Managers, Designers and Engineering Managers. You have a proven track record of sourcing and hiring candidates through various sources. You are ready to develop recruiting strategies and able to manage forecasting goals.
Responsibilities
3-months
- Able to articulate our Quip candidate profile and offering to candidates while performing screens
- Develop a complete understanding of our business model and recruiting procedures/processes
- Master our internal process with little supervision and serve as the subject matter expert for recruitment queries and concerns
- Build strong relationships with external and internal candidates, hiring managers, and cross-functional partners
- Own the full cycle recruiting process from start to finish
6-months
- Launch improvements for our current recruitment process
- Utilize existing tools and make recommendations to improve operational efficiencies
- Partner closely with cross functional teams to develop long term recruiting strategies
- Play a critical role in hiring additional members into the team and establish mentorship relationships
- Consult and advise our engineering managers on how to identify talent needs to build effective recruiting strategies
- Proactively review business needs and help leaders think holistically about talent solutions across the business
Requirements
- 6+ years of technical recruiting experience
- Experience dealing with high volume pipelines in demanding a technical recruiting environment
- Experience with improving recruiting processes and internal analytics reports
- Strong experience using a metric driven approach to tracking and running pipeline
- Leveraged social media and other avenues and innovative methods to build the company’s talent brand
- A passion for providing an excellent candidate experience combined with a knack for managing internal expectations
- Meticulous organizational skills — you pride yourself at keeping records up-to-date in real-time
- High level of emotional intelligence and comfort dealing with ambiguity
- Excellent communication skills — speaking at executive level, both internally and externally, comes with ease
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Technical Recruiter
At Quip, we strive to build a new class of productivity tool that every person at every company enjoys using every single day. Recruiting plays a crucial part in achieving this goal as we identify, recruit and hire the best talent in the market with a strong focus on diversity and transparency.
As a Technical Recruiter, you’ll be responsible for filling our technical roles, such as Software Engineers, Site Reliability Engineers, Data Scientists, Product Managers, Designers and Engineering Managers. You have a proven track record of sourcing and hiring candidates through various sources.
Responsibilities
3-months
- Able to articulate our Quip candidate profile and offering to candidates while performing screens
- Develop a complete understanding of our business model and recruiting procedures/processes
- Master our internal process with little supervision and serve as the subject matter expert for recruitment queries and concerns
- Build strong relationships with external and internal candidates, hiring managers, and cross-functional partners
- Own the full cycle recruiting process from start to finish
6-months
- Launch improvements for our current recruitment process
- Utilize existing tools and make recommendations to improve operational efficiencies
- Partner closely with cross functional teams to develop long term recruiting strategies
- Play a critical role in hiring additional members into the team and establish mentorship relationships
Requirements
- 3+ years of technical recruiting experience
- Experience dealing with high volume pipelines in demanding a technical recruiting environment
- Experience with improving recruiting processes and internal analytics reports
- Strong experience using a metric driven approach to tracking and running pipeline
- A passion for providing an excellent candidate experience combined with a knack for managing internal expectations
- Meticulous organizational skills — you pride yourself at keeping records up-to-date in real-time
- High level of emotional intelligence and comfort dealing with ambiguity
- Excellent communication skills — speaking at executive level, both internally and externally, comes with ease
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Associate Employee Recruiter
At Quip, we strive to build a new class of productivity tool that every person at every company enjoys using every single day. Recruiting plays a crucial part in achieving this goal as we identify, recruit and hire the best talent in the market with a strong focus on diversity and transparency.
As an Associate Technical Recruiter, you’ll be responsible for filling our technical roles, such as Software Engineers, Site Reliability Engineers, Data Scientists, Product Managers, Designers and Engineering Managers. You will work partner closely with a Senior Recruiter to develop strategy on recruiting and sourcing candidates in a technical landscape.
Responsibilities
3-months
- Able to articulate our Quip candidate profile and offering to candidates while performing screens
- Develop a complete understanding of our business model and recruiting procedures/processes
- Build strong relationships with external and internal candidates, hiring managers, and cross-functional partners
- Own the full cycle University recruiting process from start to finish
6-months
- Assist with strategic planning activities and initiatives within the recruiting function
- Understand our internal tools and process and function the everyday job with little supervision
- Observe how your manager and other recruiters within your team break down and decompose business requirements into execution
- Partner with recruiting team to develop sourcing methods to expand visibility and network for potential candidates
- Develop relationships with schools and establish university related programs to maintain healthy inbound intern/new grad applications
Requirements
- 1+ years of technical recruiting experience, ideally in the University space
- Experience dealing with high volume pipelines in demanding technical recruitment environments
- A passion for providing an excellent candidate experience combined with a knack for managing internal expectations
- Meticulous organizational skills — you pride yourself at keeping records up-to-date in real-time
- High level of emotional intelligence and comfort dealing with ambiguity
- Excellent communication skills — speaking at executive level, both internally and externally, comes with ease
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Recruiting Coordinator (Contract)
At Quip, we strive to build a new class of productivity tool that every person at every company enjoys using every single day. Recruiting plays a crucial part in achieving this goal as we identify, recruit and hire the best talent in the market with a strong focus on diversity and transparency.
As a Quip Recruiting Coordinator, you will own and drive Talent team excellence through strategic operational improvements, premier candidate experience, and process expertise. You will have the opportunity to manage team-wide projects that touch every aspect of recruiting while collaborating with Recruiters, Sourcers, and hiring teams of the highest caliber.
The Recruiting Coordinator’s close working relationship with both recruiters and interviewers provides a unique perspective into the interviewing experience, and you will be an expert at finding solutions that accommodate the diverse needs of everyone involved in the process. This is a high-impact, high-potential role with incredible exposure to all aspects of the business. Join us!
Responsibilities
3-months
- You will be familiar with our scheduling tools and organizational products (Quip, Workday, Google Suite), the teams that you support (e.g., Recruiter, Hiring Manager and team members) and their specific needs
- Take the lead on all scheduling for your teams’ talent acquisition needs, including phone screens, onsite interviews, team meetings, room rearrangements, and last-minute changes
- Partner with the Recruiting Team and Hiring Managers to drive an efficient process for a top-notch candidate experience, identifying solutions as needed
6-months
- Identify challenges and implement changes to improve our operational processes, ensuring that we are running like a well-oiled machine
- Build out our administrative tools to make sure the recruiting process is seamless for current employees and candidates alike
- Assist with coordination of onsite and offsite recruiting events
- Support and drive recruiting projects, sometimes working interdepartmentally with Business Operations, Marketing, and Finance
Requirements
- Strong ability to manage and prioritize multiple tasks in a high-demand environment while demonstrating professionalism and good judgment
- Impeccable attention to detail and organizational skills
- Fantastic interpersonal communication skills and experience interfacing with all levels of an organization
- A passion for teamwork and positively contributing to the success and reputation of Quip
- High level of emotional intelligence and comfort dealing with ambiguity
- Recruiting coordination experience a plus
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Product Engineer
Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: an engineer with a strong focus on product, who’s an expert in front-end development and is excited to develop their skills in other areas.
At Quip, our engineers are always learning new things — we each have our areas of expertise, but all of us work cross-platform and full-stack. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C. Every engineer works on exciting, meaningful projects that impact our technical and product strategy.
We work closely with Product Managers and Designers to define new features, and help map the future of Quip. We’re building the next generation of products leveraging frameworks, such as React, and tackling complex problems related to large-scale backend infrastructure and mobile platforms. We’re building a team of talented, thoughtful people who will help us build an enduring company that will change the way teams work together.
What we look for
- Extraordinary software engineering talent
- Mastery of Javascript/HTML/CSS and a passion for User Experience
- Willingness to work cross-platform and cross-language
- Experience with databases, distributed systems, or mobile development a plus
- Passion for learning and working with others to improve yourself, the team, the product, the company
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Mobile Engineer
Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: an engineer with a strong focus on product, who’s an expert in mobile development and is excited to develop their skills in other areas.
At Quip, our engineers are always learning new things — we each have our areas of expertise, but all of us work cross-platform and full-stack. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C. Every engineer works on exciting, meaningful projects that impact our technical and product strategy.
We work closely with Product Managers and Designers to define new features, and help map the future of Quip. We’re building the next generation of products leveraging frameworks, such as React, and tackling complex problems related to large-scale backend infrastructure and mobile platforms. We’re building a team of talented, thoughtful people who will help us build an enduring company that will change the way teams work together.
What we look for
- Extraordinary software engineering talent
- Expertise in Android or iOS development
- Willingness to work cross-platform and cross-language
- Experience with databases, distributed systems, or product design a plus
- Passion for learning and working with others to improve yourself, the team, the product, the company
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Growth Engineer
Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: an engineer with a strong focus on product, who’s passionate about growth, making decisions based on data, and is excited to develop their skills in other areas.
As part of Growth, we focus on product changes to get more engaged teams using Quip. We develop hypotheses about how to increase team adoption, and we challenge ourselves to find the shortest path to validating those hypotheses. We optimize for learning by building minimum viable products, recording videos of user tests, running A/B tests, and talking with our users. We also invest heavily in tools that let us iterate and analyze data as quickly as possible. The faster that we iterate, the faster we’ll learn.
We work closely with Product Managers, Designers, Customer Success, and Marketing to get a deep understanding of user engagement. We care less about “growth hacking” and more about measurably growing the product by solving real problems for our users.
At Quip, our engineers are always learning new things — we each have our areas of expertise, but all of us work cross-platform and full-stack. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C. Every engineer works on exciting, meaningful projects that impact our technical and product strategy. We’re building a team of talented, thoughtful people who will help us build an enduring company that will change the way teams work together.
What we look for
- Extraordinary software engineering talent
- Passion for understanding user behavior and making data-informed decisions
- Willingness to work cross-platform and cross-language
- Experience in design, statistics, user psychology, or writing a plus
- Passion for learning and working with others to improve yourself, the team, the product, the company
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Infrastructure Engineer
Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: an experienced engineer, who’s an expert at building scalable systems, and is excited to develop their skills in other areas.
At Quip, our engineers are always learning new things — we each have our areas of expertise, but all of us work cross-platform and full-stack. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C. Every engineer works on exciting, meaningful projects that impact our technical and product strategy.
We work closely with Product Managers and Designers to define new features, and help map the future of Quip. We’re building the next generation of products leveraging frameworks, such as React, and tackling complex problems related to large-scale backend infrastructure and mobile platforms. We’re building a team of talented, thoughtful people who will help us build an enduring company that will change the way teams work together.
What we look for
- Extraordinary software engineering talent
- Expertise in large-scale infrastructure or distributed systems
- Willingness to work cross-platform and cross-language
- Experience with databases, product design or mobile development a plus
- Passion for learning and working with others to improve yourself, the team, the product, the company
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Head of Sales Strategy & Analytics
Our Business Operations team defines Quip’s go-to-market strategy and builds the systems that make it run efficiently. We work on exciting and meaningful projects that impact all functions of our business. As a member of our small but mighty team, you will constantly be learning. You will tackle complex questions and work closely with our Marketing, Sales, Customer Success and Product leaders to build and execute strategy.
As we grow and scale the Quip business, we are seeking a Director who can drive and refine our go-to-market approach. The role will span high-level strategy to aspects of everyday sales tactic; you will work closely with senior Salesforce executives to achieve consensus on key issues and have the opportunity to hire and manage a team of analysts, while simultaneously figuring out how to string together a complicated dataset to provide a propensity-to-buy list for a regional sales manager.
Key Responsibilities
- Partner with enterprise and commercial sales leaders to design go-to-market strategy, allocate resources, assign performance targets and more
- Create executive presentations for Salesforce C-level audience
- Manage and coordinate weekly sales forecast
- Construct and automate dashboards for key performance metrics
- Build sales tools, such as propensity to buy analysis
- Perform ad hoc analysis across multiple data sets, including Salesforce, product databases and more
Skills & Experience
- 7-10 years of experience in an analytical role within a technology business. Preference for Sales Strategy, Business Intelligence/Analytics, Management Consulting, Venture Capital/Private Equity, and/or Investment Banking backgrounds
- Bachelor’s degree; MBA a plus
- Superb analytical skills, technical aptitude and attention to detail
- Experience with SQL, Tableau, and/or Business Objects (or similar analytical packages) a plus
- Excellent and diverse communication and project management abilities
- Extensive track record of building high-quality and complex spreadsheets, models and presentations
- Exposure to, and proficiency in, Salesforce.com preferred
- Interest in the SaaS/CRM/Collaboration industry and an appreciation for Quip’s approach to the market
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
AVP, Sales
Our sales team builds Quip’s business by forging life-long relationships with our customers. We sell more than just a collaboration tool; we’re bringing joy to modern businesses as we help them discover a new, better way of working.
Quip’s Chief Revenue Officer is the Head of Sales, and will lead the Quip Sales organization. This role will be responsible for defining and executing the Quip go-to-market strategy, including developing plans for long term revenue growth and targeted customer acquisition. This position reports to Quip’s CEO.
Primary Responsibilities
- Develop growth and new customer acquisition strategies in partnership with Quip’s executive team and Salesforce’s sales leadership, establishing both short-term results and long-term strategy, including revenue forecasting
- Drive accountability within the sales organization and company-wide by defining clear & appropriate metrics and robust sales management processes
- Continue to build on Quip’s culture of strong execution, ensuring high retention rates while developing and implementing strategies for expanding the Quip customer base
- Align and partner across functions (Sales, Product, Customer Success, Finance, Legal, etc) to deliver industry leading success for our customers
- Define strategy for and grow Quip’s field sales teams
- Build, develop, and maintain a high performing sales team
- Drive a “lean startup” style environment of constant experimentation and learning
Professional Experience/Skills Required
- Extensive senior sales leadership experience building, leading and inspiring large, globally distributed teams
- High intellectual horsepower, high-energy, visionary executive with proven track record of defining and delivering new initiatives
- Track record of recruiting, developing and retaining high performing sales organization recognized for its culture, as well as its results
- Excellent operational/analytical skills - reporting, forecasting, data analysis skills; operations management experience
- Relentless operational discipline and execution
- Day-to-day, driving and managing a sales business with a strong cadence of deal closure on a monthly and quarterly basis; track record of consistent over-achievement of quota and revenue goals
- Must be flexible and able to excel in a large, matrixed, fast-paced, fluid environment
- Excellent executive presence, communication, presentation and negotiation skills
- Undergraduate degree or equivalent experience
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
RVP, Sales
Salesforce, the Customer Success Platform and worlds #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you- go business model, and a new integrated corporate philanthropy model. These founding principals have taken our company to great heights, including being named one of Forbes’ “World’s Most Innovative Company” five years in a row now and one of Fortune’s 100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up on our employees, customers, partners and communities, we are working to improve the state of the world.
Quip is Salesforce’s collaboration and content platform for the “new worker”and is quickly emerging as the application to drive increased employee, team productivity and helping to dispense with long emails chains and endless meetings. As a newly acquired company by Salesforce, Quip enjoys being a part of a well respected, innovative thought leader while remaining a nimble, fast growing and emerging Team. In partnership, Quip stands poised to become the new way to “get work done better and faster.”
Responsibilities
- Lead and Support direct reports by participating and leading in client and prospect meetings or engaging other corporate resources as required
- Ongoing development of sales team which includes recruiting, hiring and training new reps on the Quip sales process
- Drive a consistent, measured and managed Sales process that ensures ACV/TCV attainment and also improves Quip AE productivity
- Conducts weekly forecast meetings. Coaches direct reports re: strategies to drive closure
- Reports on sales activity and forecast to Quip senior sales management
- Consistently monitors the sales activity of the team, and tracks the results
Required Skills
- 10+ years of software sales experience in an individual contributor and management role
- 7+ years of experience as a front line manager, preferable
- Current experience managing a team focused on Enterprise customers in the Strategic Segment
- Proven record of sales success in a similar enterprise software application (SAAS, Collaboration) environment. Ability and track record of driving business in a strategic manor for demand generation
- Proven record of success in a high volume transaction sales environment. Experience selling to the enterprise
- Solid understanding of the application selling/CRM space
- Excellent presentation and listening skills
- Must be able to thrive in a very fast paced environment
- Ability to hire and train new sales representatives
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Enterprise Account Executive
Overview
- Understand the business direction and goals of the accounts as a whole
- Partner with Salesforce Enterprise Business Unit to successfully distribute Quip through the Salesforce channel
- Add value to the customer long-term by becoming a subject matter expert - industry knowledge, competitive landscape, core business model
- Account plan for future product expansion to grow accounts over time
- Create an executive network within accounts in territory
- Meet with customers in person when needed (travel up to 30%)
- Project manage across multiple business units within accounts
- Work with internal departments to coordinate resources to make account successful
- Manage legal/procurement process to create scalable global agreements
- Can pick up the need-to-know technical aspects of our product quickly
- Negotiate a large variety of sophisticated contracts
- Hungry and very performance driven
Expectations
- You have a minimum of 6-10 years of experience selling Internet software
- Experience developing executive relationships
- Experience mapping internal and external resources to accounts
- Understanding of corporate structures to guide business + legal discussions
- Detailed account planning experience
- Background of managing complex deal cycles
- You are coachable and willing to learn new skills
- You are self-motivated, hardworking and proactive
- Ability to build outbound pipeline
- You have a strong business acumen
Engineering Manager
Our goal at Quip is to build a productivity suite that every person at every company loves using every single day. What we’re looking for: a thoughtful manager with a background in software engineering who will help shape the way we operate and grow as a team.
At Quip, engineering managers focus on people first. Our priority is to ensure that engineers are challenged, have the opportunities and resources to grown and learn, and to empower each individual to make decisions that are in their best interest. We are mentors, coaches and advocates. It’s our responsibility to understand the needs of each engineer and represent them in the course of our work.
Our team of engineers is incredibly strong and experienced. We focus on keeping a dynamic, healthy and productive team by looking for ways to improve happiness and efficiency — always while fostering and maintaining transparency, communication, and Quip’s culture. We help engineers prioritize and manage the scope of their projects and act as advisors and sounding boards, providing operational support where useful. We are responsible for the sustainable growth of the team, emphasizing diversity and inclusion and ensuring that new engineers have the best possible experience.
As engineering managers, we work closely with our team of engineers, as well as Product Managers, Designers, the Business team, and leadership to shepherd new projects and help map the future of Quip. We’re building a team of talented, thoughtful people who will work together to build an enduring company that will change the way teams work together.
What we look for
- Technical leadership or management experience
- Positivity and open communication
- Empathy and a love of working with people
- Strong background in software engineering
- Passion for learning and working with others to improve yourself, the team, the product, the company
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Site Reliability Engineer
At Quip, we have built what we think is an amazing new way for teams to collaborate, communicate, and make decisions, whether you’re three friends in an office, or one of the largest companies on the planet with tens of thousands of employees at all corners of the globe. Our SF-based Site Reliability Engineering (SRE) team makes sure that Quip is delightfully fast, always available for our customers whenever they need it, and well-insulated from unpleasant surprises or outages.
We never lose sight of the principle that you cannot meet these goals at the expense of the team working on them: maintaining a healthy and supportive work environment that encourages happiness, good work-life balance, and technical and personal growth is as of much a core value for us as having top-notch operational standards.
Our team focuses on keeping our product running smoothly, consistently, and without manual toil, in both public cloud services or bare-metal on-premise environments. We continually improve our technology and processes to create easy-to-understand robust scaling, observability, and automation. SRE works closely with the rest of engineering to continue shipping new features to delight our customers and spread Quip to new teams, quickly and with little risk. We work to continually reduce the complexity that comes along with running large featureful applications over the Internet, especially for enterprise customers.
We know we have a keen product, and a fantastic place to work, and we’re looking for some great people to join our SRE team to keep everything that way!
You would get the opportunity to
- Continually evolve Quip’s operational reliability and simplicity, responding to changes in environment, requirements, or circumstances.
- Maintain our observability and automation at the level where we need it to be, by extending existing infrastructure, setting up open source projects, or even developing custom solutions when necessary.
- Investigate and repair bugs, mysterious occurrences, and production issues throughout the entire system, in concert with product and infrastructure engineers.
- Champion operational excellence and production quality across the entire company, via production readiness reviews, system refactoring projects, and leading by personal example.
Skills and technologies you’d use (and learn or improve!) here
- Building efficient scalable products on top of public or privately-run cloud services.
- Understanding, modifying, and writing Python code, both in our product codebase, and in supporting infrastructure for automation.
- Using configuration and orchestration tools to create repeatable, auditable, documented-in-code systems.
- Monitoring, tuning, and administrating SQL databases for scalability, reliability, and performance.
- Designing systems for the sweet spot of long-term scale and reliability, while keeping manual maintenance and complexity costs down, and still shipping at reasonable speeds.
Things we’re looking for in people who we want to join us
- Keen interest in keeping a holistic view of entire systems in mind: patterns, architectures, data flows, lifecycles, edge cases, and risks.
- Excited about continually reducing complexity, and creating systems that are easily understandable, repeatable, and observable.
- Convinced about the importance of communication (both verbal and written/online), close team collaboration, and sharing information with others (creating documentation, or in-person training).
- Eager to learn best-in-field design and engineering practices from coworkers with a wealth of skills and experience, and getting to add your unique mark to what we’re building.
- Drawn to understand (at a rough level) the basic skeleton of the stacks on which your system operates, from both network (SSL/TLS, HTTP, DNS, TCP, IP, CIDR, local networking, global routing) and host (process/daemon, system library, process supervisor, binary packaging, UNIX distribution, kernel) perspectives.
- Committed to focusing on the priorities and needs of our customers, your coworkers, and the direction of the company in general, and aligning your strategic goals to benefit them.
Bonus points (not at all required, but would let you hit the ground running!)
- Experience running medium-to-large user-facing services on public cloud services, particularly AWS.
- Experience running, scaling, tuning, and debugging production SQL databases, particularly MySQL on AWS RDS.
- Experience with configuration and orchestration management tools, particularly Terraform and Docker.
- Experience with and opinions about modern best-practice observability/debugging/logging/monitoring stacks.
- Comfortable writing Python (specifically, Python 3) scripts and libraries from scratch, and modifying existing code.
- Comfortable enough with JavaScript and CSS to understanding and modify our web interfaces for internal-facing tools.
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Marketing Strategy and Operations Manager
As a Marketing Strategy and Operations Manager you will work to create scalable processes that ensure best practices in lead generation and database management. You will also conduct complex data analyses that will be used to inform strategic decisions by stakeholders from across the company. You will be working in a fast-paced environment managing multiple projects at once.
Responsibilities
- Manage technical aspects of key marketing systems (marketing automation, CRM used to generate, distribute, and report on leads and ecommerce business
- Establish and maintain scalable processes that ensure best practices in campaign and lead management
- Create and maintain metrics reports on marketing and sales activities, effectiveness, and business impact
- Analyze marketing and sales data to develop insights and make recommendations on areas for optimization
- Monitor and maintain data quality within the marketing database
- Evaluate new technologies and add-on applications to improve and optimize marketing team performance
Requirements
- BA/BS or equivalent working experience
- Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis
- Proficiency in marketing automation systems and integrating those systems with other technologies
- Ability to manage multiple projects at the same time in a fast-paced environment
- Technically capable, excellent communicator, and a desire to improve processes
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Product Manager
Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: a generalist Product Manager who’s passionate and cares deeply about product development.
We work closely with Software Engineers and Designers to define new features, and help map the future of Quip. We’re building a team of talented, thoughtful people who will work together to build an enduring company that will change the way teams work together.
Responsibilities
- Collaborate with product leadership team to understand and communicate products and solutions, key value propositions and positioning differentiators
- Work with readiness and launch teams to develop detailed launch plans to support the internal and external roll out of new solutions and features as well as lead special projects as necessary to take product features and releases to market
- Work collaboratively with product and corporate marketing teams to create product collateral, presentations, demos and sales tools to support the launch of new products and new product features
- Serve as the subject matter expert for assigned products across the organization and externally
- Work across marketing, sales, services, legal, finance, and operations teams to solve challenges required for successful product launches
Requirements
- Bachelor’s degree or equivalent work experience with demonstrated proficiency
- Partner on marketing, launch and enablement: identify key benefits and differentiation to support product positioning, identify target customers to help with the go-to-market plan
- Technical aptitude and strong project management experience, specifically in an agile environment
- Experience interacting with developers and building out application prototypes with engineers
- Possess a broad operating range, from strategic planning to tactical details
- Exhibit a unique blend of business and technical savvy
- Demonstrated experience in transforming vision into reality
- Proven ability to influence cross-functional teams
- Strong organizational skills, excellent written and oral communication skills, including experience in high-level business discussions
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Technical Program Manager
Quip’s mission is to build a new class of productivity tools that every person at every company enjoys using each day. We’re looking for a seasoned product analyst who can surface actionable insights that transform our product. This role will primarily focus on informing product strategy and development by deriving insights from our data and presenting them to key stakeholders.
The technical program manager will assist in helping the largest organizations in the world deploy Quip to their employees, customers, and partners. You’ll partner with cross-functional teams like engineering, product, and design to help our largest customers deploy and maintain complex integrations with Quip. Enable business change through management of complex, ambiguous programs that span across multiple teams and organizations.
Responsibilities
- Represent Quip to Fortune 100 companies, ensuring that they see and realize the value that Quip brings to their enterprises
- Manage the vision, scope and success criteria for deployments while ensuring alignment of vision, objectives, outcomes, and expectations
- Identify, report and manage risks, assumptions, and mitigations at the delivery level for programs/methods/efforts
- Responsible for developing and executing deployments at a programmatic level:
- Swim lanes and intermediary milestones
- Communications model to stakeholders
- Status reporting
Requirements
- Experience managing large, complex initiatives and projects from initiation to completion
- Experience overcoming the difficulties of managing projects with remote and global team members
- Strong written and oral communication skills
- Experience and/or credentialing in project management methodologies (PMM)
- 5+ years of software Project Management or Scrum Master experience, working cross functionally within an engineering organization
- Familiarity with Salesforce and Salesforce development a strong plus
- Familiarity with SCIM, SSO, SAML or similar
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Product Designer
Quip, a Salesforce company, is on a mission to change the way teams work together. We’re doing this by building a new class of productivity tool that every person at every company enjoys using every single day.
We’re looking for a hard-working, critically-thinking, and self-motivated Product Designer to join the small and passionate Quip design team. This designer must excel at visual design work (both working within visual systems and inventing new visual systems), possess proven interaction design experience, and be confident and comfortable navigating all aspects of the design process.
The ideal candidate has significant experience designing beautiful, effective web, mobile, and desktop applications with user-focus, a creative mindset, and pixel-perfect attention to detail. This person must be able to understand the underlying business objectives, rapidly problem solve though mockups and prototypes, and positively respond to creative feedback. We’re looking for someone who is comfortable with autonomy and ambiguity, capable of providing product direction, and driving consensus on their team, while working collaboratively with product managers, engineers, and executive stakeholders.
Responsibilities
- Transform complex ideas into proposals for simple and elegant user-friendly designs
- Rapidly create full-fidelity mockups and prototype interactive features for new Quip product functionality
- Participate in design critiques, presenting your work with variations and rationale, as well as feedback for others’
- Compellingly communicate your ideas to, and incorporate the ideas of, a wide variety of teammates and stakeholders
- Generate detailed specifications and export engineering-ready assets of final designs
- Work side-by-side with engineers to ensure your work functions as well in production as it does in your design
Requirements
- A portfolio of visual and interactive application design work that includes process work with variations, rationale, prototyped interactive explorations, and lessons learned
- Knowledge of design fundamentals including layout, color, typography, and tone
- Experience working closely with software engineers and a basic understanding of how things are built
- Humility, a sense of humor, and the ability to give creative feedback
Nice to Have
- Technical expertise including HTML, CSS, JavaScript, Swift, Objective-C, etc. and framework awareness
- Print design work and a traditional graphic design background including a degree in Graphic Design, Visual Communication Design, Interaction Design, Human-Computer Interaction, or similar program
- Side projects and branding work
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Product Data Scientist
Quip’s mission is to build a new class of productivity tools that every person at every company enjoys using each day. We’re looking for a seasoned product data scientist who can surface actionable insights that transform our product. This role will primarily focus on informing product strategy and development by deriving insights from our data and presenting them to key stakeholders.
Our Data Science and Analytics team is small, which means that flexibility is crucial. As a product data scientist at Quip, you’ll partner with cross-functional teams like engineering, product, and design. You’ll also be a self-starter who isn’t afraid to dive deep into the data, look ahead for potential opportunities and broad impact, and plan the data and product roadmap accordingly.
Responsibilities
- Work cross-functionally with product managers, engineers, and designers to improve Quip using insights from data
- Deep dive into product areas and identify opportunities for product change and improvement
- Define key success metrics and event logging for new product features
- Build dashboards and reports to provide visibility into product goals and decisions
- Design and analyze product experiments to test proposed product features
- Empower the broader organization with the skills and tools to make data-informed decisions
Requirements
- BA/BS degree in computer science, math, or a related technical field
- 4-5 years of relevant experience (data analyst, business intelligence, engineer, etc.)
- Strong analytical skills with a technical background
- Proficient in SQL
- Proficient in working with large datasets
- Experience using statistics to test data (AB hypothesis testing, regressions, etc.)
- Experience building dashboards and reports
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Web Developer
Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. We’re looking for a web developer that’s passionate about building delightful brand experiences and has a deep familiarity and comfort with all aspects of the process of web development, including version control.
As Quip’s web developer, you will be responsible for our product marketing website, including the development and source code management of the site. You will work closely with the design, product engineering, and marketing teams to prototype, iterate, and launch new experiences that define Quip to perspective customers. The ideal candidate has multiple years of experience — at an agency, on an in-house team, or as a freelancer — working on a large-scale, customer-facing websites and enjoys jumping between both the big picture and the details.
What we look for
- Mastery of web development fundamentals
- Track record of building and working with responsive, dynamic web pages
- An eye for and a passion for crafting pixel-perfect web experiences
- Fluency in HTML, CSS, and JavaScript
- Familiarity with modern technologies including Flexbox and CSS animations
- Strong proficiency with version control systems, including Git
- Comfort with Python-based and React-based web frameworks
- Experience with Bootstrap is a plus
- Experience with A/B testing and tools like Marketo, Optimizely, and Intercom is a plus
- Experience with performance optimization is a plus
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Visual Designer
Quip, a Salesforce company, is on a mission to change the way teams work together. We’re doing this by building a new class of productivity tool that reduces daily meetings and emails, and we’re looking for a multi-disciplinary designer with a strong visual aesthetic and an understanding of what makes brands tick.
Our design team is small, but we have a big impact on Quip. We’re currently stacked with some very accomplished product designers, and we’re looking to build out the visual team with equally great talent. That’s where you come in. You’ll be working closely with our Art Director (and with other designers, engineers, and marketing managers) on branding and marketing collateral for Quip. This includes, but is not limited to: website design, email/advertising/marketing campaigns, swag, event collateral, and other extensions of the Quip brand. We do critiques twice a week. They’re fun.
This role has big opportunities for growth, and you’ll be in a unique position to work on a variety of projects with a variety of teams. Come build Quip with us.
What we look for
- Strong visual aesthetic with a thorough understanding of design principles
- Skilled in multiple disciplines across design, with a passion for branding
- Flexibility to work on projects solo or collaborate with others
- Detail oriented—on the verge of perfectionistic :)
- Comfortable explaining, defending, and presenting your work
- Experience working closely with web developers to execute designs
- 2-4 years of agency or in-house experience
Nice to have
- Experience with prototyping tools
- Working knowledge of HTML, CSS, JavaScript
- Experience designing a product (user research, interface/interaction design)
What to send us
- Link to online portfolio
- Resume or (thorough) LinkedIn profile
Diversity Program Lead
Quip is dedicated to growing a diverse organization with an emphasis on equality and inclusiveness. As a Diversity Program Lead, you will ideate, strategize and execute on Diversity and Inclusion programs and related recruiting efforts across the organization.
This role will partner closely with various business units to embed Diversity as a top focus and key value within each function. This person will work closely with Recruiting to ensure we are identifying, attracting and engaging underrepresented candidates, and will partner with Quip executives and leaders to ensure we are fostering an inclusive environment by driving our strategy and plans in this area and through focus on execution - driving training programs, best practices and analyzing our efforts.
Responsibilities
- Build and execute plans and programs to attract, retain and promote a diverse workforce at Quip
- Define metrics for measuring the effectiveness of diversity initiatives implemented and report to Executive Team and broader Company on progress
- Drive Quip’s internal & external events strategy for Diversity
- Serve as internal & external community liaison to develop partnerships and to promote diversity and inclusion
- Lead Quip’s external communication efforts around Diversity and Inclusion
Requirements
- Proven track record of leading Diversity and Inclusion strategy and initiatives
- Ability to partner with recruiting to diversify candidate pipelines
- Excellent program and project management skills
- Demonstrated ability to follow-through and meet deadlines effectively and efficiently
- Recruiting experience highly preferred
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Manager of Enterprise Customer Success Managers
Quip’s mission is to build a new class of productivity tools that every person at every company enjoys using every single day. We are looking for a High Touch Customer Success Lead to own and drive Quip’s enterprise segment success by building long-term partnerships with our most strategic enterprise customers on their journey to true business and cultural transformation.
First things first: this is not your average Customer Success team. We are a lean, do-it-all team with the mission to inspire and enable hundreds of thousands of employees at each company to change their daily workflow habits (looking at you, email and meetings). And we live on the leading edge of our product, evangelizing the Quip vision to our enterprise customers while also representing their voice as we partner with our Product team to shape the future of Quip.
Qualities to be successful
- You live for your team members and care deeply about the team’s culture and shared principles, challenging and supporting one another every day, treating everyone with respect, and celebrating how each person’s unique background, experience and ideas make us all better individually and as a whole
- You have an operational mind and can build an efficient business function based on clear and measurable strategy, methods & KPIs
- You are extremely perceptive and are highly emotionally intelligent, allowing you to create meaningful relationships with your colleagues as well as your customers
- You are optimistic, curious, resourceful and inspired to push past the status quo
- You don’t just stay in your lane — you proactively build healthy, transparent cross-functional relationships
- You don’t bring your ego to work and could care less about titles, but you are always read to step into escalations and executive conversations
- You are rooted in prioritization and use a clear framework to drive decision-making without over-analysis
- You always act with honesty, integrity, humility and a focus on the team’s success above your own accomplishments
Primary responsibilities
- Own, drive and affect change within a customer portfolio that includes many of the world’s largest companies, ensuring that each customer achieves its desired outcomes & transformation by leaning into Quip
- Set strategy, KPIs, and create best practices to enable the High Touch team to deliver the best possible service, experience and partnership for our most strategic customers
- Understand industry best practices & identify opportunities to more closely align Quip’s product with our partners’ long-term objectives
- Build programs, processes, and systems that create efficiency for our internal product and account teams, as well as for our broad user base
- Partner with High Touch CSMs to navigate complex user and product issues with customers and users & communicate these to the appropriate cross-functional teams
- Knowledgeable about competitive products and be able to speak at length to product differences that highlight Quip, and train the High Touch team on these competitive products
- Build relationships across Salesforce to define best practices for leveraging the entire Salesforce ecosystem to achieve our team’s & customers’ target outcomes
- Mentor a talented, ambitious team on their career journey, as you enable them to do their very best, most rewarding work while also supporting them in continued professional development
Requirements
- 7+ years demonstrated success in an Account Management or Customer Success capacity (SaaS preferred)
- Experience or aptitude for developing and driving customer adoption and engagement strategy
- Excellent interpersonal skills — you build trusted relationships with both customers and colleagues
- Empathy with a knack for understanding what a customer really needs and why they need it
- A passion for solving business problems with creativity, empathy, and pragmatism
- Experience working with C-level executives in the enterprise cloud software market
- Strong technical aptitude and attention to detail
- Proficient in Salesforce.com
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Success Manager, Strategic Proof of Concepts
Quip’s mission is to deliver a world-class productivity platform that every user at every company enjoys using every day. The Customer Success team works to inspire the most innovative Enterprises to do more meaningful work using Quip.
An ideal candidate will have experience building relationships with Enterprise customers, able to drive business outcomes and gracefully manage competing priorities. Members of the Proof of Concept team are consultative, collaboration thought leaders; hungry for that new challenge.
As a Success Manager on the Proof of Concept team you will inspire a strategic portfolio on a new way of working. This role is based in San Francisco, CA and may require 25% travel.
Your job is part Quip consultant, program manager, and collaboration coach. We take a multi-disciplinary approach to end user success and can naturally communicate with C-level executives, and your cross-functional partners. With a focus on delivering high-quality outcomes, approximately 60% of your time will be spent aligned to strategic account teams, and 40% of your time will be dedicated to new program creation and execution.
A strong candidate will be proactive about problem solving, unafraid to ask questions and seek out answers, and thrive in a rapidly changing environment where one is responsible for design, execution and analysis. And as a customer advocate, you are deeply empathetic about others.
Responsibilities & Experience
- 5+ years experience in Customer Success or a customer-facing role
- Strategic, analytical, naturally curious and can drive solutions from idea through execution
- An effective oral and written communicator who is comfortable navigating C-level conversations
- A diplomatic team player who is self sufficient and poised under pressure
- Adept at managing competing priorities
- Empathetic, and able to build trusting internal and external relationships
Preferred
- Experience in user onboarding and analytics
- Experience working in Enterprise SaaS
- Bachelor’s degree
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Success Manager, Scale Customer Success
Quip’s mission is to deliver a world-class productivity platform that every user at every company enjoys using every day. The Scale Customer Success Group ensures all customers have a seamless deployment and adoption of Quip. A strong candidate will be a customer advocate, product evangelist and have experience building successful programs at scale.
As a Success Manager on the Scale team, you will work with a portfolio of fast growing, Enterprise customers. Members of the Scale Customer Success team are challengers and experts in synthesizing data to build more effective programs and relationships. This role is based in San Francisco, CA.
We take a thoughtful and consultative approach to help customers realize value quickly. We inspire teams to use Quip to work better and together and drive meaningful business results. Focused on sharing best practices, a Scale CSM at Quip is deeply empathetic about customers and the internal teams they partner with.
With a focus on high impact programs, approximately 40% of time will be devoted to program creation and execution, 30% of time will be spent deploying new customers and 30% of your time will be dedicated to managing the health of a customer portfolio of growth customers in the Enterprise segment.
Requirements
- 5+ years experience in Customer Success
- Results driven, self-sufficient and highly organized
- A creative problem solver with a proven track record of building effective and high impact programs
- An effective oral and written communicator who is comfortable leading C-level conversations
- Empathetic, and able to build trusting internal and external relationships
- Bachelor’s degree preferred
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Success Manager, High Touch
Quip’s mission is to build a new class of productivity tools that every person at every company enjoys using every single day. We are looking for a High Touch Customer Success Manager to lead our most strategic enterprise customers on their journey to true business and cultural transformation.
First things first: this is not your average Customer Success position. We are a lean, do-it-all team with the mission to inspire and enable hundreds of thousands of employees at each company to change their daily workflow habits (looking at you, email and meetings). And we live on the leading edge of our product, evangelizing the Quip vision to our enterprise customers while also representing their voice as we partner with our Product team to shape the future of Quip.
Qualities to be successful
- You are a clear, confident and compelling communicator — in writing, in conversation and in front of an audience
- You pride yourself on being a product expert — you can articulate the vision like a Product Manager, you can give an effective demo in your sleep, and you are creative and dynamic enough to improve a customer’s workflow on the spot without any prep
- You are extremely perceptive and are highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality
- You are an expert project manager who ruthlessly prioritizes, deftly manages stakeholder expectations, and ensures all key objectives and timelines are met
- You are resourceful, scrappy and creative — if a playbook doesn’t exist yet, you go figure it out and build it for the whole team to use
- You are confident in technical conversations — hearing “API” doesn’t make you run and hide
- You live for your teammates and care deeply about the team’s culture and shared principles, challenging and supporting one another every day, treating everyone with respect, and celebrating how each person’s unique background, experience and ideas make us all better individually and as a whole
Responsibilities
- Own, drive and affect change at the world’s largest companies, ensuring that each customer achieves its greatest possible business transformation and success with Quip
- Build long-term, trusted relationships with key executives and influencers across your portfolio of customers, navigating large, complex organizations to elevate the perception of Quip from a “vendor” to “partner” to even “friend”
- Design and execute high-leverage programs to expand and deepen Quip usage and joy across your customers, including training, enablement, evangelism, and customer internal marketing initiatives
- Drive the positive evolution of our product by sharing with the Quip team insights which thoughtfully represent our customers’ needs, wants, and desires for our product, alongside the context of their business, their personas and their culture
- Be the ultimate storyteller in showcasing the compelling impact on your customers’ business made possible by their use of Quip, and share those stories internally across Quip to 1) help inform our Go-To-Market strategies and 2) partner with our Customer Marketing team to tell these transformation stories publicly
- Partner with Sales (Quip and Salesforce) to identify customer growth opportunities based on demonstrated value, and help strategize and execute plans to earn additional spend from the customer
Requirements
- 5+ years demonstrated success in a dynamic, cross-functional, customer-facing role (SaaS preferred)
- Proven track record of taking initiative to proactively identify & solve problems with autonomy and confidence
- Adept at moving quickly between low-level execution and high-level strategic thinking and organization
- A passion for solving business problems with creativity, empathy, and pragmatism
- Excellent interpersonal skills — you build trusted relationships with both customers and colleagues
- Strong attention to detail
- Experience working with C-level executives in the enterprise cloud software market
- Willingness to travel (up to 25%)
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Technical Customer Success Manager, Deployments
Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. We’re looking for a Technical Customer Success Manager (TCSM) to be our customer-facing, post-sale technical expert for enterprise deployments of Quip.
The TCSM will work in partnership with Customer Success, Product and Engineering to drive the deployment of Quip to the largest organizations in the world. You will enable business change through the management of complex, ambiguous programs that span across teams, timezones and organizations.
As part of the Customer Success team, you’ll know the product inside and out, you’ll help our customers maximize the possibilities of Quip, and you’ll focus on building strong, trusted relationships both externally with customers and internally with our teams. This role requires expertise in strategic thinking, on-the-fly discovery and consultative solution development. You’re not just an executor — you’re a builder. You love learning the customer’s business, understanding their needs and figuring out the best path to mutual success.
You’re a creative, solution-focused professional who can both take and give direction. You’re self-sufficient and proactive. You thrive in a scaling, ambiguous environment. And you build automations because you absolutely hate doing the same thing twice.
If you have an innate curiosity, can communicate as effectively with C-level customers as with engineers, can navigate and manage complex technical initiatives, and can identify and implement solutions to achieve wide-spread adoption for Quip’s customers, we want to talk to you!
Responsibilities
- Partner with our Customer Success Managers to identify, address and solve technical challenges, gaps and opportunities for Quip’s enterprise customers during deployment
- Lead consultative discovery sessions with customers to scope their technical deployment requirements and success criteria
- Own and project manage the execution of these technical initiatives, actively keeping all external and internal stakeholders in the know. Identify, report and manage risks, assumptions, and mitigations at the delivery level
- Identify and implement automations and processes to continually increase efficiency for customers and Quip employees alike
- Develop and exhibit technical subject matter expertise for Quip, including architecture, security, compliance, and product roadmap
- Build strategic relationships across Customer Success, Product Management, Engineering, and other Quip teams to provide insightful customer feedback and advocate for product improvements on behalf of our customers
Requirements
- 5+ years experience managing large, complex initiatives and projects from initiation to completion
- Strong written and oral communication skills, experience communicating with senior-level stakeholders
- Knowledge of REST APIs, SAML/SCIM, SSO, SAML, Python, Javascript, React; or the ability to learn them quickly
- Eagerness to self-learn new technologies based on customer need
- Ability to drive cross-functional project teams from ideation to solution
- Experience and/or credentialing in project management methodologies (PMM)
- Customer-obsessed & self-motivated to drive solutions from idea through execution
- Passion for learning and working with others to improve yourself, the team, the product, the company
- Familiarity with Salesforce and Salesforce development a strong plus
- Willingness to travel (up to 25%)
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Level 3 Technical Support
Quip’s mission is to build a new class of productivity tools that every person at every company enjoys using every single day. Our Support team is looking for Level 3 Technical Support who will provide expert, thoughtful, quick, and consultative support. Our end users are creative, passionate, and dedicated to changing the way they work; our Support team’s mission is to help these users along that journey.
The Level 3 Technical Support member is focused on assessing, managing, and solving our users’ most complicated and technical issues. By developing strong cross-functional relationships, they contribute to the building of scale-able solutions, leading to increased efficiency for the entire user support and operations team. They are skilled at balancing and prioritizing the immediate needs of roughly 10 users per day while identifying the highest leverage opportunities to make the team more effective and productive.
A strong candidate will be truly passionate about providing support, have an expertise in prioritizing complicated tasks, possess a strong technical background, and will be skilled in developing meaningful cross-functional relationships at Quip.
Qualities to be successful
- You absolutely love providing support and you are passionate above solving problems
- You are optimistic, curious, resourceful and inspired to push past the status quo
- You have a knack for building relationships across Salesforce to define best practices for leveraging the entire Salesforce Support ecosystem
Primary responsibilites
- Diagnose and independently manage customer-reported issues related to SAMl, REST APIs, Apex, Visualforce, and native Salesforce integrations
- Identify inefficiencies in our support processes and tools then work with engineering team to build automations and improvements
- Track and identify user trends related to the most technical areas of our product then publish help center resources to educate our Support team and user base
Requirements
- 3+ years providing technical support at SAAS company
- Empathy with a skill for understanding what a customer really needs and why they need it
- Skill in effectively and efficiently troubleshooting technical bugs in software and platforms
- Fluency in (or the ability to quickly learn) the following programming languages: CSS, Javascript, Python, React
- Proficiency in the following Salesforce languages: Apex, Visualforce, Lightning
- Proficiency in Salesforce.com
- Impeccable written communication skills
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
Training & Development Specialist, Customer Education
At Quip, we’re committed to helping people work better. Our mission in Customer Education is to effectively communicate information to our customers and inspire them to use and love Quip. We exist to drive adoption of our product and help our customers love Quip.
Our Training & Development Specialist, Customer Education role will be responsible for supporting the growth of the brand new Customer Education program at Quip. We are seeking an experienced, high caliber Customer Education superstar to help develop solutions to ensure our customers have access to best in class Education forums so that they can scale their programs to thousands of employees. You will have the opportunity to work cross functionality with our customer success, product, and marketing teams to provide a seamless experience for our customers. Joining our team means that you will have the opportunity to help build and scale brand new programs and make immediate positive impact to the organization.
Your mission is to:
- Develop and lead regularly scheduled virtual training webinars for Quip Customers
- Lead custom trainings for Quip’s largest enterprise customers both virtually and in person
- Create and refine content and trainings based on varying audiences needs
- Manage time to prepare new sessions in addition to delivering current training assignments
- Develop custom training modules for Quip’s largest enterprise customers
- Keep up to date of new and/or enhanced product features and functionality and incorporate into training documentation and delivery
- Create best-practice documentation for our self-service support site, quipsupport.com
Must haves:
- Experience delivering trainings virtually and in person
- Growth Mindset
- Ability to understand and differentiate learning audiences and adapting educational content to best serve the audience you are engaging with
- Has flexibility to adapt to changing programs and processes
- Has track record of complex and creative problem-solving, and desire to create and build new processes
- Experience recording/editing training videos using Camtasia or similar
- 3 years experience in a customer education role or similar
- Nice to have: experience using digital adoption tools, such as Pendo or Walkme
You’ll love this role if you:
- Want to join a strategic team focused on growth
- Are passionate about developing programs that make it easier for customers to be successful
- Are willing to try something crazy and fail in order to get to the right solution
- Have the desire to work cross-functionally with all teams within the organization
- Are self-motivated, innovative, and able to assume responsibility and work autonomously
You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.
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You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.